Terms and Conditions
Europe:
• Belgium: 120 DKK
• Finland: 130 DKK
• France: 130 DKK
• Holland: 120 DKK
• Ireland: 152 DKK
• Italy: 124 DKK
• Luxembourg: 120 DKK
• Poland: 130 DKK
• Sweden: 104 DKK
• Spain: 183 DKK
• Germany: 104 DKK
• Norway: 195 DKK
Rest of the World:
• China: 348 DKK
• Japan: 248 DKK
• Canada: 469 DKK
• USA: 581 DKK
COMPLAINTS
We provide a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty covers material and/or manufacturing defects.
The warranty does not cover errors or damages caused by improper handling of the product.
Complaints must be made in writing via email to badolina7@gmail.com. Please include any photographic documentation if possible. Badolina Denmark will cover your return shipping costs according to GLS’ current standard rates.
Returns should be sent to:
Badolina Denmark
Eltangvej 227B
6000 Kolding
Denmark
Packages sent COD (cash on delivery) are not accepted.
REFUNDS
If a refund has been agreed upon, please provide your bank details so we can transfer the agreed amount.
RIGHT OF WITHDRAWAL
You have a 14-day full return policy on items purchased in our webshop. The period is calculated from the day you receive the order. You must cover the return shipping costs yourself.
If you wish to exercise your right of withdrawal, you must notify us via email at badolina7@gmail.com. In your message, please make it clear that you wish to exercise your right of withdrawal.
You can also choose to use our standard withdrawal form and send it back with the item. You can find it here: Withdrawal Form.
The shipment must be returned no later than 14 days after you have informed us that you wish to exercise the right of withdrawal.
CONDITION OF THE ITEM WHEN YOU RETURN IT
You are only liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the item. In other words – you can try the item as you would in a physical store.
If the item has been tried beyond what is described above, we consider it used, which means that upon withdrawal of the purchase, you may only receive a partial or no refund of the purchase amount, depending on the item’s commercial value.
To receive the full purchase amount, you must do the same as you would in a physical store. You may try the item, but not use it.
COMPLAINT OPTIONS – OVERVIEW AND LINKS
It is very important to us that you are happy with your new product and that it meets your expectations. If you have a complaint about a product purchased from our webshop, please contact us as soon as possible so we can investigate the matter further.
You can also send your complaint to:
Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg
You can file a complaint to the Center for Klageløsning via the Complaint Portal for Nævnenes Hus: https://kpo.naevneneshus.dk/
If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/odr
When submitting your complaint, you must provide our email address: badolina7@gmail.com