Frequently Asked Questions
Yes, you have to pay for the return postage yourself. The cheapest way is usually to send the item as a letter package.
Upon return, you are responsible for the item being packed properly the time of delivery of the item. We receive letters and parcels from various parcel companies, such as PostNord, DHL and GLS.
Shipments must be sent directly to the store.
We do not accept packages sent on COD.
Send your returned item to:
Address: Frederiksberggade 15, 1459 Copenhagen
CVR No .: 42543322
Phone: +45 28 56 74 09
Remember everything to enclose your customer information.
In that case, please enclose the item number, color and size of what you want it to be exchanged for.
Please attach your bank details: Reg. – and account no. Then we will transfer the amount to you
At Sweater House by badolina , we only want to sell items in the best quality, so if, contrary to expectations, there are errors and defects in your order or item, please contact us at our telephone number or per. mail:
You must ship the item in question. Note! We do not accept packages sent by post. cash on delivery.
When you return the item, please state what the problem is, as detailed as possible. Your contact information. Your receipt, invoice or order confirmation Remember that the item must always be sent back in proper packaging.
The item is sent to:
If you have sent an item with a complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process in connection with the processing of your cancellation / complaint.